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Privacy Policy

Motoplan Limited ("we"/"us") of Airport Business Centre, Thornbury Road, Plymouth, Devon PL6 7PP are committed to protecting and respecting any personal information you share with us.

The following data privacy notice explains the circumstances in which Motoplan Limited will collect personal data from you, why it is being collected, how we will use it and to whom we might disclose it to if necessary.

Due to the further development of our website, government regulations or the implementations of new technologies, this policy will be reviewed, and may change, from time to time. We reserve the right to change this Privacy Policy information at any time with effect for the future. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. We therefore recommend you read the current Privacy Policy information again from time to time.

Data Controller

The GDPR applies to ‘controllers’ and ‘processors’ of personal data. A controller determines the purpose and means of processing personal data. A processor is responsible for processing the personal data on behalf of a controller.

Motoplan Limited are the company responsible for the processing of your personal information (data controller). We will ensure that all contracts with third party service providers are compliant with GDPR and that personal data shared with third parties for the purposes of delivering products and services is treated appropriately.

Motoplan Limited is committed to complying with the UK’s Data Protection law and the EU General Data Protection Regulation (GDPR) for the protection of personal data, as well as the principles of data security in the configuration of our services. If you have any questions about this privacy notice or how we use your personal data, please contact our Data Protection Officer Mr Derrick Wadsworth:

Motoplan Limited
Airport Business Centre
Thornbury Road
Plymouth
Devon
PL6 7PP
 
By Phone: 01752 692288
By Email: info@motoplan.co.uk

What data is being collected and processed?

We collect information about you when you engage with us either through your telephone call, our website, other digital platforms or our partners. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).

The information we collect includes some or all of the following:

Your personal details including name, date of birth, address including previous address history.
Driving licence details, passport number and contact details.
Your employment information including previous employment history.
Your banking and financial information where you may provide it (including income, expenditure and previous credit history).
VAT ID number (as the case may be).
Information about your lifestyle and home ownership.
Identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address Cookie information (see our Cookie Policy).
Details of communications between us (for example emails or telephone calls).
Any other information which you may provide to us.

We will only process your personal information for marketing purposes where you have provided your consent. You can ask us to stop processing your personal information for marketing purposes at any time either by updating your preference in “GDPR – My Preferences” section on our website or by contacting us by email to info@motoplan.co.uk

What we do with the information we gather

We will only process information that is necessary for the purpose for which it has been collected. The legal basis of processing will vary depending on the type of service you have requested and we have listed some examples of our processing activities below (as is necessary for performance of a contract between you and us and/or as is necessary legal compliance and for our legitimate interests):

We only offer services to customers aged 18 or over.
Administering your vehicle quotes and policies.
Carrying out anti-fraud and anti-money laundering checks and verifying your identity.
Assessing financial risks, including by carrying out credit reference checks and credit scoring assessments.
Broking your finance agreement and any related services.
Using your payment details to process payments or refunds relating to a service provided by us.
Sending you information about your end of contract obligations and how to renew your vehicle hire agreement.
Communicating with you about your quotes and policies including responding to your enquiries.
Administering debt recoveries, where you owe us money under a contract or otherwise.
Undertaking market research and statistical analysis, including analysing your use of our website.

This allows us to develop new, or improve existing, products and services.Fulfilling our obligations owed to a relevant regulator or authorityOur "legitimate interests" as referred to in this document include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.

Sharing of data with other data controllers

In order to administer your contract, we may need to share some of your personal information with other data controllers. This processing is necessary for the purposes of delivering specific services to you. You agree that we can share or use your personal data with any of our appointed agents or suppliers to allow us to provide you services and products you have asked us to provide you under this agreement, such as to facilitate delivery of your vehicle, to collect the vehicle from you or notify you of a vehicle safety recall.

Other data controllers which we may share this information with may include:

Credit reference agencies (to propose you for vehicle finance).
The finance provider (to generate the finance agreement).
The supplying dealer group (to order and deliver the vehicle).
Claims handling and fraud prevention agencies (to investigate or prevent crime).

Information held about you by the credit reference agencies may already be linked to records relating to other people with whom you have a financial association. In connection with your application you may be treated as financially linked with them and assessed with reference to any such associated records.

Automated decisions and profiling

We will never make automated decisions when processing your data nor will we use profiling techniques.

However, when processing your financial application, some of our third party service providers (i.e. financial service providers, etc.) do use semi-automated underwriting processes.

Data Security & Storage

We are committed to ensuring that your information is secure. We hold your information by the following methods:

Paper format – in a secure location.
Electronic format – in a secure location and with third party cloud storage providers.

Although we use third party cloud storage providers we do not process any data outside of the EU, it is merely for storage purposes only. The third party cloud providers we use are Mircrosoft (EU), Dropbox (EU), Virgin (EU) and Calas Automotive Media Systems Ltd (EU).

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How long do we keep your information for?

We will not hold your personal information for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship. In any event, the retention period will be the statutory retention period unless there is a further legal or regulatory requirement to do so.

As a customer we will retain your information (paper & electronic) formats for a period of 6 years after your finance agreement expires. This is due to governing bodies (i.e. HMRC, Financial Conduct Authority, etc.) that may require us to provide some of your information for audit purposes. We will destroy all of your information (paper and electronic formats) in a secure manner.

Managing the information we hold about you?

Under the Data Protection Act you have certain rights in relation to the data we hold about you. Under GDPR these rights are extended:

To obtain access to, and copies of, the personal information that we hold about you.
To require that we cease processing your personal information if the processing is causing you damage or distress.
To require us not to send you marketing communications.
To require us to erase your personal information.
To require us to restrict or object to our data processing activities.
To receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal information to another data controller. This is commonly known as “your right to data portability”
To require us to correct the personal information we hold about you if it is incorrect.

Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@motoplan.co.uk

We will not sell, distribute or lease your personal information to third parties.

How to complain about how we process your personal information

If you have a complaint about any aspect of Privacy Policy or if you feel your privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact our Data Protection Officer Mr Derrick Wadsworth

Motoplan Limited
Airport Business Centre
Thornbury Road
Plymouth
Devon
PL6 7PP

By Phone: 01752 692288
By Email: info@motoplan.co.uk

If you are unhappy with the final response you have received from Motoplan Limited, you have the right to complain to the supervisory authority, the Information Commissioner’s Office (ICO) within three months of your last meaningful contact with us. 

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

By Phone: 0303 123 1113
Online Form: https://ico.org.uk/global/contact-us/email/

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